Luton Airport Passenger Services Information

London Luton Airport Passenger Services Information

Luton Airport passenger servicesSmoking is not permitted anywhere at London Luton Airport except in the designated area which is outside the front entrance of the terminal building. There is no designated smoking area after Security.

There are postal facilities situated outside W H Smith and stamps are on sale inside the store.

For those who require special assistance there is a waiting area at the check in area entrance doors.

Children's Facilities at London Luton Airport

Luton Airport children's servicesSpecial babycare rooms equipped with changing tables, nappy dispensers and other essential equipment are available to provide comfort and privacy for passengers travelling with young babies.

Disability Services at London Luton Airport

Luton Airport disability servicesFor those travelling who may have a disability the airport is well equipped with facilities for special assistance. 

There are special assistance telephones located around the terminal building.  The airport is wheelchair friendly with lowered telephones etc.  You can use one of the airport wheelchairs free of charge.  Collect one from the entrance doors or at the side of check in.

Toilets that are both disabled and wheelchair friendly are located throughout the Terminal Building.

If you will require assistance boarding the aeroplane then you will need to make this known when you book your ticket and again when you check in.

The special assistance waiting area is located adjacent to Sunglass Hut in the Departure Lounge seating area.

Internet & Wi-Fi at London Luton Airport

Luton Airport internet & Wi-FiBT Openzone public-access Wi-Fi service is now available at London Luton Airport. You can pick up a signal in the following areas:

  • seating areas in the Departure Lounge
  • seating areas around the Departure Lounge Gates 1 - 9
  • seating areas around the Departure Lounge Gates 10 - 12
  • Catering Units
  • The Executive Lounge

If you are in a hotspot open an internet browser and enter to access the BT Openzone log-in page.

Executive Lounge at London Luton Airport

Luton Airport executive loungeThe Aviance Executive Lounge is in the departures area between Boots and Claire's Accessories.

The lounge offers comfortable surroundings, plus complimentary hot and cold drinks, alcoholic beverages, snacks and newspapers. For the business traveller there are fax, pay telephones, television, music and internet facilities which are charged at £1.50 for 15 minutes. Opening times are daily from 05.45 to 22.30 and prices per person are around £18.95.

Children are not allowed in the lounge and there is a strict no smoking policy.  There is also disabled access to the lounge. For more information and booking Telephone +44 1582 700 898.

Money Changing Facilities at London Luton Airport

Luton Airport currency exchange andf ATMsThe Change Group offers currency exchange, BT Phonecards and travel insurance.Sterling ATM / Cash machine. Open 04:30 - Last departing flight For further information contact: +44 (0)1582 450687

Chapel and Chaplaincy Services at London Luton Airport

Luton Airport chapel and chaplaincy servicesThe chapel at Luton Airport is open to people of all faiths. It is located close to the main terminal building, at the front of the previous terminal. Just follow the signs from the Onward Travel Centre, or from the main concourse in the terminal.It is open every day from 04:00 to 23:00 hours. Prayer mats and faith scriptures are available

A 25-minute Christian Worship/Prayer Service is normally held every Wednesday at 13:05 hours and all passengers, visitors, and members of staff are welcome to attend. Services are announced in the terminal building.

The Rev Michael Banfield has been Senior Chaplain since 1995, and is supported by a part-time Team of volunteer Chaplains. Chaplaincy is available at the Airport on weekdays during office hours, and on call at most other times. Visit the Chaplaincy Office which is adjacent to the Airport Chapel or Email them at :;

Telephone: +44 1582 395516 (Voicemail messages can be left.)

Multi Faith Prayer Room at London Luton Airport

multi faith prayer room at Luton AirportThe Prayer Room is located after the Security search area, on the upper level of the Departure Lounge, near the Executive Lounges accessed via the same entrance.

It is available at all times to passengers and staff of any faith. Prayer mats are available, together with faith literature.

There is also an adjacent room with Religious Washing Facilities.

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