London Heathrow Airport Luggage

London Heathrow Airport Lost Property

London Heathrow luggageThe lost property service in all four terminals is run by the Excess Baggage Company. Telephone 0044 (0)208 745 7727

There is a storage charge for items reclaimed.

Opening Times Monday to Saturday 08.00 to 19.00 hours: Sunday 08.00 to 16.00 hours

This service is for items lost within the airport complex.  This does not include luggage lost in transit or items left on the aeroplane.  There is a small charge for each item.

The telephone number for enquiries is +44 (0)20 8745 7727. You can also contact the office by email at

Baggage handling and delivery at Heathrow is the responsibility of the airlines from the point of check-in to the point of collection. If anything is left on an aircraft or an airline bus, you should contact your airline immediately.

London Heathrow Airport Lost Luggage

If you have left property on the aeroplane then you will need to contact the airline you travelled with.  However, if your luggage does not arrive on the reclaim belt you need to contact the airline or their ground handling agent.  Do not leave the baggage reclaim area before you have resolved the problem.

The small ticket attached to your passport is to identify your luggage so you will need to show this and give a description of the luggage missing.

London Heathrow Airport Left Luggage

This is also operated by the Excess Baggage Company in each of the terminals.

There are left luggage/baggage storage facilities in each terminal at Heathrow Airport. Baggage and luggage items can be stored for a few hours or up to 90 days. All items are subject to security checks, including X-Ray screening and random hand searches.

Charges are £8 per item per 24 hours (or part thereof). Telephone 0044 (0)20 8745 4599

Terminal 1 - Left luggage office, arrivals level (ground floor), next to the lifts for Heathrow Express. Opening hours: 06:00 - 23:00.

Terminal 3 - Left Luggage Office, Arrivals level (ground floor). Opening Hours: 05.30 - 23:00.

Terminal 4 - Left luggage office, arrivals and mezzanine level (ground floor), west end of the arrivals hall. Opening hours: 05:30 - 23:00.

Terminal 5 - Left luggage office, arrivals level (ground floor), UK arrivals end. Opening hours: 05:30 - 23:00.

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