Heathrow Airport Passenger Services Information

London Heathrow Airport Information

London Heathrow Airport passenger services informationW H Smith sell stamps in all terminals and there are post boxes in all terminals once you are through security. At Terminal 2 there is a post office with full services
Open Monday to Saturday 09.00 to 17.30 hours Sundays and Bank Holidays 09.00 to 13.00 hours

The Business Centre is between terminals 1 and 2 in the Queen's Building (before security) and is operated by Travelex.  The largest of the meeting rooms is the conference suite, which is theatre style and holds 60 people.

Showers are available after security in Terminal 4 – just look for this symbol on airport signs. Additional facilities may be available to eligible passengers in airlines' own lounges.

Children's Facilities at London Heathrow Airport

London Heathrow Airport children's amenitiesIn terminals 1 and 2 there are no dedicated play areas for children

In terminal 3 there is a Jetterz Kid's Club which is in the departures lounge, after security.  It is suitable for children 5 to 14 years with a TV, DVD, books, computers game and toys.  The club is fully supervised and opening times are from 08.00 to 19.00

The cost per child is £15.00 for the first two hours and £10.00 thereafter ). For further information please call +44 (0)7767 368 600.

In terminal 4 the KLM Holideck lounge will keep the children occupied.  There is a small entrance fee. Opening times 06.30 to 22.00 Monday to Sunday Telephone 0044 (0)208 750 9870 or you can pre book on line at www.secure.baa.com

Disabled Facilities at London Heathrow Airport

London Heathrow Airport disability servicesThe airport has excellent facilities throughout for disabled travellers and those with special needs.

The short stay car parks are the most convenient to use if you are disabled/special needs traveller. If you require any assistance at all with your luggage or help to push your wheelchair then just use the green telephones which are next to the disabled parking bays.

If you require assistance at the bus station go to stand number 6 and use the telephone there.  It is sign posted HELP BUS. There is also a help point if you require help to reach terminals 1, 2 and 3.  This again is in the bus station on the way to the underground system.

Most local buses do have low level floors.  However, coaches, particularly long distance, tend not to have any facilities, so it is worth checking before you travel and booking assistance wherever you can beforehand.

Internet Facilities at London Heathrow Airport

London Heathrow Airport internet and Wi-FiCheck your emails and use the internet using fixed internet kiosks and terminals, or plug in your laptop computer to use a wired broadband connection. Facilities are available in each terminal, operated by Spectrum Interactive Ltd.

Payment can be made online by credit card, by voucher, or by coin (UK pound or euro).

VIP Lounges at London Heathrow Airport

London Heathrow Airport VIP and executive loungesThe following lounges are available after security control at Heathrow.

Servisair Executive Lounge - Terminal 1 and Terminal 3 offers

  • Complimentary alcoholic and soft drinks, tea, coffee and snacks.
  • Internet access, computer points, phone and fax.
  • Television and a selection of newspapers and magazines.
  • Comfortable chairs in quiet surroundings.

A charge is made for champagne, internet access, phones and fax.

KLM Holideck - Terminal 4 has a a dedicated business zone and three floors of entertainment for all the family. Facilities include:

Main deck: Family lounge with complimentary refreshments, newspapers, magazines and interactive toys for pre-school children. An interactive zone with the latest PS2 and PSP games.

Enterprise deck (16+ years): Business area with wireless internet access, fax and phone connections. Haven 2 is a relaxing area to read or enjoy some peace and quiet. Bar Vela: wher you can have a drink while you watch Sky Sports or business news.

Upper deck(16+ years): Sports lounge with bar and widescreen televisions.The Haven for quiet rest and relaxation. Complimentary papers and magazines.

Flight deck- High above the roof of Terminal 4 is a glazed observatory providing panoramic views of the runways and airfield.

Located after security control, next to Gates 15/16, the KLM Holideck is open daily from 06:30 - 22:00. For further information call +44(0) 20 8750 9807 .

Medical Facilities at London Heathrow Airport

London Heathrow Airport medical centres and first aidIf you require emergency medical treatment, use any internal telephone to dial 222. The operator can make sure an ambulance is quickly sent to the right part of the airport. If you need help finding a telephone, please ask a member of airport staff.

Basic treatment is provided at the Heathrow Health Centre located in D'Albiac House. Staffed by qualified nurses. Opening hours are 08:00 - 17:00. For further information call +44 (0)20 8745 7047.

Boots the Chemist has branches in all terminals at Heathrow, before and after security, where over-the-counter medicines and treatments can be bought. The branches before security in Terminal 1 and Terminal 5 also dispense prescriptions – please call in advance on +44 (0)20 8897 2629 to check your medication is available.

Pet Travel at London Heathrow Airport

London Heathrow Airport flying petsGuide dogs and hearing assistance dogs are the only pets allowed into the airport.  Obviously, first of all check that the airline you are going to book with offers the service of transferring pets.

If you wish to fly your pet in or out of the UK, then you will need to check that your pet has the correct vaccinations and passport. If your pet qualifies then it will remove the need for them to spend six months in quarantine.

For the most up to date advice and information contact the Department for Environment, Food and Rural Affairs for more advice.

Telephone 0044 (0)870 241 1710
Fax 0044 (0)20 7904 6206

Money Changing Facilities at London Heathrow Airport

London Heathrow Airport ATMs and currency exchangeThere is a good range of money exchange desks available throughout the airport.  You can also pre order your currency and pick it up when you arrive at the airport.

American Express Foreign Exchange: Terminals 3 & 4 both before and after security

Currency Exchange: Terminals 1 & 2before and after security

Travelex: all terminals both before and after security

ATM/Cash Points are available in all terminals before and after security.

Chapel at London Heathrow Airport

London Heathrow Airport chapelSt George's Chapel at Heathrow Airport is located on Inner Ring West, Heathrow Airport, Hounslow TW6 1BP (between Terminals 1 and 3 and close to the central bus station). The chapel is below ground level and reached via stairs.

Multi-faith prayer room: Located above the main chapel, at street level, and usually open from 07:30 to 20:00. Christian Fellowship prayer service on Thursdays at 12:30. Muslim prayers on Fridays at 13:00. Anglican and Free Church Services by arrangement.

Catholic Services:

  • Mass daily at 12:30 Monday to Thursday, Saturday and Sunday.
  • Liturgy of the Word with Holy Communion, Fridays at 12.30 and Tuesdays at 19:00 (followed by Holy Hour with Prayer for Healing).
  • Mass at 07:30, 12:30 and 18:00 on holy days.

Heathrow Airport has Christian Chaplains from Anglican, Catholic, and Free Church denominations, and faith representatives from the Buddhist, Hindu, Jewish, Muslim, and Sikh faiths. All may be contacted via the airport information desks in the terminals, by calling +44 (0)20 8745 4261, or by email at chapel-heathrow@baa.com.

Prayer rooms for all faiths are available in the terminals. The airport information desks can provide directions.

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