London City Airport Information

London City Airport Passenger Services Information

London City Airport passenger services nformationWhen you enter the terminal the information desk is to your left.  Telephone
+44 20 7646 0000/88 / +44 20 3203 2000/88

There is no smoking throughout the airport.  There are designated areas outside of the airport building, but once you go through security into the departures lounge you cannot go outside.

There are plenty of public toilets throughout both terminals, including those for disabled, wheelchair access and baby changing facilities. They are situated to the rear of the terminal, behind the lift and escalator. Toilets and baby changing facilities are located next to Cafe Nero, with additional toilets next to Trattoria.

Public telephones, which are operated by coins, credit cards and phonecards are available throughout both terminals.

A post box is located at the terminal entrance and Royal Mail collects mail daily. Stamps are available from WHSmith, located on the ground floor of the terminal.

London City Airport Disabled Facilities

London City Airport disabled servicesThere are good facilities throughout the airport and all areas of the terminal building are easily accessible for both walking and wheelchairs.

If you require assistance boarding the aeroplane then make sure you book or confirm this at the time of booking your ticket and again confirm this when you check in.

Disabled parking bays are available in the car park next to the terminal building.

London City Airport Medical & First Aid Facilities

London City Airport medical and first aid facilitiesFirst aid facilities are available during terminal opening hours. The first aid room is located adjacent to the toilets in the terminal concourse. For assistance please contact the Customer Services team on +44 (0)20 7646 0092 or

The London Ambulance Service and an NHS hospital (Newham General Hospital) are located close to the airport and a doctor is on call. Some airlines have special arrangements for medical care for passengers.

London City Airport Internet Facilities

London City Airport internet & Wi-FiLondon City Airport offers complimentary Wi-Fi access to all passengers. There are public access internet desks by the escalators in the main terminal, and in the departure lounge between gate 1 and 2. They all offer secure high-speed pay-as-you-go internet use.

London City Airport ATMs & Money Changing Facilities

London City Airport currency exchangeBureaux de Change, operated by Travelex, can be found opposite the Information Desk in the terminal concourse, ground floor: in the Departure Lounge next to Hughes & Hughes and in the International Arrivals Hall on the right as you enter

You can withdraw currency from ATMs located throughout the airport. All ATMs accept most credit/debit/Switch cards and American Express. Two ATMs are situated opposite the Information Desk on the ground floor in the concourse. Withdraw Euros commission free from the Euro ATM, located directly outside WHSmith.An ATM can be found in the Departure Lounge, between the Travelex kiosk and the Information Desk and an ATM is located just past the Travelex kiosk.

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