East Midlands Airport General Information
The information desk is situated in the main terminal building. Their telephone number is 0044 (0) 1332 852 852.
There is a family area in the departure lounge near to Pizza Hut Express on the first floor and a nursing parents' room on the first floor in the Departures lounge and one in the Arrivals hall.
Money Changing Facilities at East Midlands Airport
There are two Travelex bureaux de change in the main terminal building before and after security.
VIP/Executive Lounge at East Midlands Airport
The Penauille Servisair Executive Lounge at East Midlands Airport is open to all departing passengers, irrespective of your airline or class of travel for a small charge of £16.00 per head.
It offers a bar with complimentary beers, wines and spirits, soft drinks and snacks, plus a complete range of current newspapers and magazines.
There is a flat screen television as well as business facilities including writing desks, internet access, telephone and fax.
Supervised children over the age of 12 can use the lounge which is open Monday to Sunday 04:30 - 19:30.
Disabled Facilities at East Midlands Airport
If you require porter assistance or wish to hire a wheelchair, please contact the information desk on 0044 (0) 1332 852 852. There are disabled toilets throughout the airport. A lift is also available and there is a lowered phone in the departure lounge opposite Gate 9.
Wheelchair accessible taxis can be booked and if you are going to require the use of an ambulift for boarding the aeroplane don´t forget to mention this when you book your flight or holiday. It is also worth mentioning that you have booked this service when you check in.
Lost Property at East Midlands Airport
For all luggage queries excluding Lost Property, please choose from the following contacts.
Aurigny, easyJet and Eastern Airways: Contact Menzies +44 07899 068628
bmibaby and bmi +44 871 224 0224
Thomas Cook and all other airlines: Contact Servisair +44 1332 814203
If you have either lost or found an item at East Midlands Airport, please contact the information desk in the main terminal building on 0871 919 9000.
Internet Facilities at East Midlands Airport
T-Mobile Wireless HotSpots let you access emails and surf the Internet at wireless broadband speeds. You can also access the East Midlands Airport website for free.
You need a wireless enabled Wi-Fi (802.11b) laptop/PDA and web browser. Using a T-Mobile HotSpot can cost as little as £0.75 for 10 minutes.
When you are at East Midlands Airport and sitting in a HotSpot, launch your browser and insert any web address. You will be directed to the T-Mobile HotSpot webpage.
Medical Facilities at East Midlands Airport
If you need to use a first aid room there is one available for customers. You will need to contact the information desk who will be able to organise this for you.
Faith & Worship at East Midlands Airport
The Chaplaincy team at East Midlands Airport offers a service to anyone – whether religious or not.The chaplains are drawn from churches in the area and do not represent any particular form of Christianity.
More information is available from the Prayer Room in the terminal building, where you may also leave confidential requests for prayer, or make a donation to charity.
The Prayer Room is a quiet space open 24 hours a day for prayer and meditation. It is open to everyone.